When are Better Chew Products coming to my town?
We are excited that you are excited! We are in the process of testing a pop-up pickup model with online orders in an effort to reach every community. Current delivery challenges nationwide due to COVID-19 have caused us to pivot and creatively think about how best to get our products to you quickly and safely!
So where are you popping up first?
There is no place like home! We are heading to the east coast, to start with our hometowns of Calvert County and Prince George's County, MD! Subscribe to our mailing list and follow us on all of our Social Media Platforms @BetterChew to stay in the loop about where we will pop up next!
How does Pick-up work?
When pre-ordering your Better Chew Box online, select your pick-up location from the available options.
Be sure to provide your accurate email and phone number so that we can keep you informed of our progress with your order.
You will receive reminder notifications when your order is ready for pick-up.
On the day of pick-up, we ask that you remain in your car so that we can continue to keep everyone safe and at a healthy distance during this COVID-19 pandemic.
Follow the signs for the car line, and a member of the Better Chew team will get your information and bring your order to you.
Can I purchase a Better Chew box at pick-up?
Unfortunately, not at the moment. We recommend pre-ordering online through our website.
ABOUT THE BETTER CHEW BOX
Are your products vegan?
Yes, all of our products are plant-based! Any reference to animal protein is for context only.
What is the Better Chew Box?
In alignment with our mission to democratize the access of healthy foods, we have created the Better Chew Box service which allows us to bring our favorite Better Chew proteins to your community via online purchase and local pick-up. We currently offer 5lbs or 10lbs box sizes to fit your preference. The best part is that you get to curate your box the way you like it! Choose from a selection of Better Chew Products: Shredded “Steak,” Shredded “Chicken”, Fried “Chicken”, and two of our seasonal favorites. Each box is packaged with care to ensure products stay at a safe temperature.
Can I buy a Better Chew Box at the grocery store?
Currently, our products are only available for purchase at Whole Foods Market locations in the Northern California region, Vegas, and Lake Tahoe. If you are in the Oakland, CA area, visit The Veg Hub, a vegan restaurant and home to our Better Chew proteins, to experience house made recipes featuring many of our products!
Who can I contact with additional questions?
Please send all inquiries/feedback to firstname.lastname@example.org
I’m a vendor who do I contact?
Please send all inquiries to email@example.com
PLACING & EDITING ORDERS
Can I reschedule my pick-up?
No. We do not offer pick-up rescheduling at this time.
Can I customize my Better Chew Box?
Yes we offer the option to customize both our 5lb boxes and our 10lb boxes.
Can I change/update my order once it has been placed?
No, you can not change your order once it has been placed.
Can I cancel my order?
No. The option to cancel your order once it has been placed is not available at this time. We are working to make this option available in the future.
Can I return/exchange my purchase?
No. Following food safety guidelines, we do not accept returns or exchanges of any kind.
***No cancellations, refunds, returns, or exchanges are offered at this time****
SHIPPING & PICK-UP
How much does delivery cost?
Currently, there is no delivery cost added to your order. We have you covered!Delivery costs are on us!
How do you keep food fresh in transit?
We ship your Better Chew proteins with care using an insulated box containing dry ice to keep them frozen.
What happens if I’m not available to pick-up my order?
Currently, we do not offer the option to reschedule your pick-up. Please choose a pick-up option that best fits your schedule. You are welcome to send someone on your behalf to pick-up your order. They will need to have your name, order number, and phone number handy for verification.
How do I dispose of the box and packing materials?
We're committed to tackling packaging waste, while ensuring that our ingredients reach our customers in the safest and highest quality conditions. We use packaging that is recyclable or reusable and also keeps the food at a safe temperature during the entire journey from our facility to our customers’ home. Here are some tips for recycling your Better Chew packaging:
- Box - All of Better Chew boxes are made from recycled cardboard and are curbside recyclable.
- Produce Bags - The bags containing the Better Chew proteins can be recycled at all locations that accept plastic bags
When will Better Chew Box Deliver directly to my doorstep?
We will begin exploring offering direct delivery as soon as shipping time frames can be guaranteed again by delivery service vendors. We want to ensure that your order arrives within a reasonable time frame that keeps the product at a safe temperature.
ABOUT BETTER CHEW PLANT-BASED PROTEINS
Where can I find the list of ingredients for your products?
The list of ingredients for each of our proteins can be found on the product packaging.
How should I properly store Better Chew protein?
Keep all Better Chew proteins frozen until ready to use. Thaw prior to cooking for best results.
What is the shelf life of each Better Chew protein?
Our Better Chew proteins can last in the freezer up to 6 months as will be reflected with the expiration date listed on each bag. Better Chew proteins should be used within 5 days of being thawed.
Can Better Chew Proteins be eaten without heating/cooking?
All Better Chew Proteins should be either heated or cooked prior to consumption according to the instructions listed on each bag and on our website under "Cooking Instructions."
How can I share feedback?
We welcome all feedback! Our egos are not a part of our recipes. Please send all feedback to firstname.lastname@example.org
There is an issue with the contents of my order, what do I do?
If you've received your order and something is missing, incorrect, or just does not seem right, you can contact our support team at
Seasonal Products?? What Seasonal Products?
We are always in the test kitchen! Staying true to our mission of democratizing access to healthy food, we strive to meet our customers and communities where they stand. That being said, we stand by our statement that our products are flavorful and fearless. We want our customers to feel that we are on this health journey with them by offering a healthier alternative to some of their favorite meals. Stay abreast of our seasonal product features by subscribing to our newsletter in the footer of this page and/or following us on any social media platform @BetterChew
Do you offer low-sodium or sodium free options to your products?
We are working on it! A low-sodium option to our products will be made available for purchase soon.
How do I cook your proteins?
Cooking instructions and a few recipe suggestions can be found on our website by clicking the "Cooking Instructions" tab located on our website header and in the site menu options.
DISCOUNT CODES | PROMOTIONS
Do you have any discount codes available?
We do not offer discount codes at the moment, however, we do run special promotions through our newsletter list and social media accounts from time to time. If you would like to hear about promotions first please subscribe to our newsletter in the footer of this page or follow us on any social media platform @BetterChew